What is a 404 error message?

This article explains the 404 error message in more detail. The error message is generally caused by an image or a page on a site that cannot be found. If you have placed a website in the wwwroot folder and the error message appears on the home page then it cannot be found. Often the error is in the web.config file. This file ensures that visitors are immediately redirected to the index page. For example: visitors go to myhostingpartner.nl and end up on the landing page. This can be either the index.php or Default.html file. The complete list that is supported is visible in the following article.


Steps to check when you have a 404 error message.

Check the paths of the file that is trying to be retrieved. If you can't remember exactly what file it is you are trying to retrieve, you will need to use the tools within the browser to find out. The tools are usually accessible by pressing F12 once on the page.
Below is an example using the Firefox firebug.




In the HTML code I request a picture, here you see a GET request in red indicating that the file cannot be found with a 404 message.
If we then look into the code of the file we see the following:




The link we use is broken or incorrect. After a quick check it appears that we have made a spelling error. After fixing this, the error message will be resolved.

These simple steps can always be followed when you have a 404 error message on your website. Using the tools within the browser you can quickly find out where the error is.


If you have any further questions you can always see if there is someone on the online chat.
Or you can create a ticket in the customer panel.