Mail from MyHostingPartner is not being received within Outlook com

When mail from MijnHostingPartner.nl sent to @outlook.com addresses does not seem to arrive the following steps can be performed to troubleshoot this.

Mail from an alias sent to a personal @oulook.com address

If you are using an email address which you deploy to forward to your personal @outlook.com address then setting this up from an alias is not recommended. Instead, create a full-fledged email address which you forward from there to an external @outlook.com address.

Also consider working with the full-fledged email address, as this looks more professional in your mail contact with customers and companies, and ensures that your mail is taken seriously. Your email address from MijnHostingPartner.com can be set up within any device and email program of your choice. To ensure that your email is always accessible. You can also use our webmail to use your email address without installing any programs.

Check DNS for the mail domain

If you have mail problems with the mail domain of MijnHostingPartner.nl then chances are that something is wrong within the DNS records, you can check this in several ways. But the place to start is the standard tool we have built into the customer panel for this purpose. In the following way you can check if the default DNS records related to mail are all active.

https://www.mijnhostingpartner.nl/client/knowledgebase/e-mail/email-dns-controleren-en-herstellen/

Also test this externally for example by using mxtoolbox.com to check if this is all OK externally as well. Should you receive an error message or should you not be able to view all records, please report this via a ticket to the helpdesk, then we will check this for you.

Mail arrives in the SPAM of @outlook.com

If your mail arrives in the SPAM folder of @outlook.com then in many cases this has to do with the specific content of the mail, or the fact that some DNS records are not correctly active. You can test this by running the external test from mail-tester.com to check if this is in the specific message, or in for example an incorrect DKIM certificate or SPF record. For that, also check the steps from the previous heading within this article.

Furthermore, you can also manually mark the mail as not SPAM within the @outlook.com inbox to add this to the trusted senders. Then this will be trusted in the future.