Improve my customer service

If you have your own website or webshop then you will probably get a lot of questions from customers or visitors.It is therefore important that you can help the customers as best as possible when they have questions.

In this blog post we are going to give you some tips to improve the customer service on your website.

Livechat

If you have been using our Hosting for a while now, then you are probably already familiar with our Livechat.This is a way for customers to get in touch with you by pressing a button.

Your customers can then explain their problems to you.Because this is text based it is also easier to understand your customer because you can always read the question again.

Besides that you also have the advantage of being able to help several people at once.If you run the customer service by phone then this is unfortunately not possible because you can only speak to one person at a time.

Social media

Social media is something that is becoming increasingly popular with both companies and customers.As a company it is therefore perhaps also interesting to be accessible to your customers on social media.

Think for example of Facebook, Twitter or Instagram, most people have Facebook.This is especially useful because people can also send messages to your Facebook page outside of office hours.

In addition to keeping in touch with your customers through social media, it is also useful to post announcements or promotions.For example, if you are giving something away to one of your customers, social media is the place to post it.

Customers will also be more inclined to post a message on Facebook if they are not satisfied with something.This way you can still approach the customer to handle their questions or complaints.

How do I deal with negative reactions?

If you get a negative reaction you should always respond to it.If you do not respond it comes in the eyes of the customer very unprofessional.

It is also important to always apologize to the customer.It may also be that it was not entirely your fault despite the fact that it was not your fault it is still nice to apologize.

Furthermore, it is advisable to keep it short and further possible to contact the customer.You can then work with the customer to find an appropriate solution to resolve his complaint.

If you have any further questions on this subject, you can always check whether a chat employee is available.If no one is available you can send a ticket to our helpdesk.