Customer service tips for your webshop
As a company, it is important for your customers that they get enough support for your products.Especially with technical services like hosting, this is especially important because it is quite complicated.
It is therefore important that you and your staff can provide sufficient support for your customers.In this blog post we are going to give you some tips on how to provide good customer service for your customers.
How you can offer support
Not only is it important to offer your customers sufficient support, but there should also be different ways of providing support.For example, think of emailing your customers, most people will contact you by email.
Almost everyone uses an info@ address for this, think of info@JeDomeinNaam.nl.It is therefore advisable to use this, it makes it easy for your customers to reach you.
In addition to email support, it is also useful to make use of a live chat.This is especially useful because you can help multiple people at once.
If you are a customer of MijnHostingPartner.nl for a longer time you will have noticed that we also use a livechat system.You can also offer support by phone for example.
The advantages of livechat
It can be a difficult choice to choose between telephone support and livechat.If you want to keep the services as cheap as possible it is advisable to go for a livechat.
Besides the fact that it is cheaper than telephone support, it is also much more efficient.Via the telephone, only one person can be helped at a time, so more people will have to be hired for the telephone.
The costs of this can get pretty high if you only provide telephone support.This is why a live chat is so convenient. It allows you to address multiple people at the same time at low cost.
Another advantage is that you do not have to repeat yourself if a customer does not understand you.This is because it is, of course, in text form so that the customer can read it back at any time.
A disadvantage is that you sometimes have to wait a little longer before you get an answer to your question.This has to do with the fact that everything has to be typed out, which can sometimes take a little longer.
Also for urgent problems, telephone support is always preferred.This is because they are then in direct contact to explain their problem.If you have any questions about this, you can always see if there is a chat employee present.If no one is on the chat, you can create a ticket to the helpdesk in the customer panel.
