General Questions

How much space do I consume?
We get asked more often how much total space is consumed in this article we explain how to calculate ...

How do I order an add-on?
If you use hosting then you may naturally want to start using an SSL certificate for example. You can ...

How do I respond to an existing ticket?
At MijnHostingPartner.com and all of our partners we use the ticket system a lot. The ticket system ...

Manage customer panel subaccounts
In this article we explain how to create a subaccount for the customer panel. This can be useful if ...

What is Phishing?
Phishing is a form of Internet fraud. It consists of swindling people by luring them to a fake (bank) ...

My website changes are not saved (clear browser cache)
It may be that when you change a setting on your website it is not saved despite the fact that it was ...

How do I reset my control panel password?
If you want to reset your control panel data you must first be logged in to your customer panel then ...

Set Teamviewer rights on the mac
MijnHostingPartner.nl has an extensive support team which is happy to assist you with all your questions ...

How do I install Teamviewer?
If you want to use a remote support session you need to have teamviewer installed. Attention! You need ...

Can I create subdomains?
This article discusses how to create a subdomain in the control panel this is achieved by following ...

Do you register domain names in the client's name?
Yes we always register domain names in the name of the customer. You are at all times the actual owner ...

Add domain button is not selectable
If the link under domains is not clickable then the hosting space has the rights of 1 Top level domain. ...

Can I put multiple domains in 1 total package?
Yes the total package offers the possibility to place a total of 5 domains under your package. It is ...

How long does a domain transfer take?
.nl A transfer of .nl domain name is almost immediate. After entering a correct code (token) and payment ...

I have purchased a Total Package. What are the first steps now?
Congratulations! You have purchased a Total Package. You will receive a number of emails on the email ...

Change name servers DNS
If you have a domain with MijnHostingPartner but the hosting is with another party then you need to ...

Domain Suspension - Registrant Information Verification FailureLately we get more and more people who ...

Do you support the web application NopCommerce?
Yes NopCommerce is supported and runs without any problems. NopCommerce can be further installed in ...

Can I buy additional space? What options/additional services are available?
Below you will find a list of available add-ons for your website. You can order an add-on in the following ...

What are your IBAN data BIC Code ?
Our IBAN information and BIC code can be found on our contact page.Account number (Rabobank): NL65 RABO ...

What are the differences between MySQL and MS-SQL?
To explain the differences between the 2 database types this article is made do not see this as the ...

Are your servers located in the Netherlands and is MijnHostingPartner environmentally friendly?
Yes all our servers are located in the Netherlands in different locations all near the 'source'. For ...

Can I hide the whois registration data?
Yes it is possible to hide the whois data. Hide Whois data - Hide your data from the whois information ...

I want to change my e-mail address for the customer panel
You can update your information by logging into the customer panel. Click on My personal information. ...

How do I place an order if I am already a customer?
How do I place an order if I am already a customer? This article explains how an existing customer can ...

Moving your website with our relocation service.
This article explains how you can move a website to us using the MijnHostingPartner.nl relocation service. ...

What is Hosting?
What is hosting? Hosting is placing your website with a web host. You rent a piece of space on a server ...

What is the wwwroot folder and how do I place my files there?
The folder wwwroot is located within the ftp root. This is the folder where you can place your files ...

You have a suggestion or comment for the Knowledge Base?
For suggestions or remarks/tips about the Knowledge Base you can send a ticket to our helpdesk with ...

Do I get my own IP address or is it a shared IP address?
MijnHostingPartner.nl uses shared IP addresses. Shared means that the IP address is shared with other ...

Can My Hosting Partner be reached by phone?
MijnHostingPartner.nl does not have a telephone helpdesk. To keep our services as cheap as possible ...

I forgot / lost my password, can you send it to me?
If you have lost your password you can request it through this link. Enter the email address that you ...

How many domain names can I set up under the Total Package?
With the Total Package it is possible to set up to 5 domain names as TLD (Top Level Domain). By setting ...

How quickly will my questions be answered?
Almost all questions are handled on the same day (including weekends). We try to handle all questions ...

How do I create a ticket at MijnHostingPartner?
To create a support ticket at MijnHostingPartner.nl you can follow these steps. The ticket system is ...

How do I reset my customer panel password?
If you follow this steps you can reset the password of your customer panel. Proceed as follows: You ...

Is adult web hosting allowed?
Adult web hosting is allowed as long as it is legal practice and does not violate the law. If this is ...