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Can I reverse a payment?
Cancelling a payment
If you pay an invoice with us through the customer panel, this transaction is executed through Mollie. At that moment you authorize us (Mollie) to collect future invoices. So keep in mind that there is sufficient balance on the account. If a payment cannot be executed then Mollie may charge a fee for this. We charge these costs 1:1 to the customer after such a reversal. For reversals with 'Other reason (MS03)' we charge € 2,50 excl. VAT, but if an invoice is manually reversed by a customer we charge € 7,50 excl. VAT.
If you are of the opinion that an invoice has been wrongly collected, we request you NOT to reverse the invoice but to contact our administration. This can be done via the ticket system, but you can also send an email to info@mijnhostingpartner.nl. We will check this for you and return the amount to you as soon as possible.
A direct debit is of course very easy because it means you never forget to pay an invoice and you are virtually guaranteed the continuity of these services. However, it may be that there is a reason you do not want to be collected. In that case, you can disable this yourself through the customer panel. See the article below on how to do this:
If there are any questions regarding the above information, please contact our helpdesk.
