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My email has been abused

If your e-mail account has been misused, we recommend that you take the following steps.



1 ) Change your email passwords in the customer administration
2) Scan your local PC for malware
3) Activate your email account.

If you frequently use the same passwords, they may have been leaked. have been leaked. If it is detected that they are being misused is automatically stopped, a ticket will be created under your account. A ticket will be created under your account.

This can be quite shocking if You should first make sure that you have a virus scanner on your local PC. virus scanner installed on your local PC. Then change your mail password and check your PC for
malware
.



If
malware
is found, you will receive a corresponding message and should remove it.
you must log in to the customer panel to change the password for your mail account. You can do this do this.


Change mail passwords

1) In the customer panel, click on My products and navigate to the email accounts and select the domain name.

My email has been abused

2) Then select the email account whose password you want to change. Password. Here it is important that you do not use a password that you have already used in the past. You must also set a different password than the last time. It is recommended to do this via the generation option , which creates a random and secure password that you can use for your email address. Especially if your e-mail address has been misused, we strongly recommend that you do not do this with your own password.



My email has been abused

3) After you have changed this, you can continue scanning for malware.


How do I scan for malware?


After you have changed your password, you should also scan your PC for malware.

After that, you need to scan it in your malware program and then remove the malware if the scanner indicates this. After that, you can reply to the ticket and we will unlock your email account again.

Please refer to the documentation of the respective malware scanner to find out exactly how to scan and remove the malware.

Unlocking your account


Once you have done this, you still need to activate your account. However, you cannot carry out this action yourself. You must respond to the corresponding ticket and an employee will reactivate your account. When it is active again in Webmail. Please note that if you use a program such as Outlook, you will also need to make the changes in this program. You will therefore need to update the password.