Tips for keeping good contact with your customers

Every company naturally has a different way of approaching their customers, some more personal than others.It has been proven that customers are more likely to be satisfied if they are approached personally.

For the customer itself this is more pleasant because they do not get the impression that they are a number but are simply treated as a person.This will make them more inclined to purchase a product from your company.

This has many advantages for your company but how do you approach customers in a personal way?In this blog post we will go through how you can best keep in touch with your customers.

Contact via email

The easiest way to contact your customers is through the mail.You can only not support customers here but you can also send offers through the mail here.

For this you must of course personally adjust the offers to the customer.You can also look at the buying behavior of the customer.

Based on this you can adjust the offers to the customer himself.For example, if the customer uses hosting you can adjust your offers accordingly.

Offer sufficient support possibilities

For your customers you also need to offer sufficient support.Do not only think of support through the mail but also through a live chat for example.

This way your customers don't have to wait for an answer from your email but they can be answered directly.This can also be a lot easier for your employees, for example, they can speak to several people at once.

Another alternative is telephone support, your customers can contact you directly by phone.You can help them directly with solving their problems.

At MijnHostingPartner it is also possible to contact our helpdesk by phone.This is an add-on, however, this costs 3.95 per month, here you can contact our helpdesk directly.

Be clear

As a customer nothing is as annoying as getting vague answers, especially if you need help with something.Therefore it is always useful to be clear with your customer in advance.

Stay realistic, if your client asks for WordPress hosting but you don't support it at all, you have to be honest about this.You can also offer alternatives, this way you still give your client the opportunity to purchase services from your company.

If it is not clear you can also ask your client about this.This way you avoid mistakes and you will have a satisfied customer faster.

If you have any questions about this, you can always see if one of our chat operators is available.If no one is present at the chat, you can of course create a ticket to our helpdesk.Contact via Twitter or Facebook is also possible.