Common email error messages

Often when you purchase hosting services you also make use of the e-mail.Especially when you are a business owner it is important that the mail is available at all times.

You should always have access to your mail so you can properly answer the questions of your customers.It is therefore annoying when you get an error message that prevents you from accessing your mail.

In this blog post we will discuss the most common error messages when sending mail.

Cannot connect

The most common error message is probably the message that you can not connect.This occurs with both the incoming mail server (imap) and the outgoing mail server (smtp)

If it is the incoming server then it will often be the case that you do not have the right settings.You should then first check the server itself and then the port number.

It may then be that you have for example iamp.mijnhostingpartner.nl instead of imap.mijnhostingpartner.nl.For the outgoing server is almost the same.

First you need to check the server and then the port numbers.For the outgoing server, it may also be that you have encountered an IP blockade.

You should then contact the Email hosting provider and they will check this.

Login name or password is incorrect

This is another message that occurs very often in your email program.You will need to check the username and password for this.

If you still get an error message after this, then you need to check this further in the control panel.It may also be that the password is not strong enough, you can change this in the control panel.

Last but not least you can check if the account is active.You can do this in the control panel under your account settings, if it is inactive you can change it back to active.

How can I find out if I am on a block?

It may be that your IP address is on a block and often if you are on a block you can still send mail via 4G.You should therefore test this and if this is indeed the case, you can then access the chat.

The employees of the helpdesk will check this and remove your IP address from a blockade.After this you can resume your usual activities.

If you have any further questions on this subject, you can always check whether a chat employee is present.If no one is on the chat, you can always submit a ticket to our helpdesk.